Our purpose is to guarantee your full satisfaction. If, for any reason whatsoever, you are not satisfied with your order, you may exercise your right to cancel your purchase and return purchased products. You must inform the us of your decision to cancel and can do so by contacting us within fourteen (14) calendar days from the date on which you received the purchased product (or for purchases of multiple products, the date of which you received the last product) from milkglobal.net. Returned items must be shipped back to us within fourteen (14) calendar days from the date you notify us of your decision to cancel. The products may be returned by dispatching the package through a recorded shipping method.
Terms and Conditions of Return
The right to return products shall be deemed correctly exercised once the following conditions have been fully met:
the products have not been used, worn, washed or modified;
the products are returned in their original packaging;
the returned items must be shipped back to us within fourteen (14) calendar days from the date you notify us of your decision to cancel;
the products should not be damaged.
If you have fulfilled all requirements set forth above, we shall refund the entire price for the purchased products (this does not include any shipping fees). Should you decide to return an item you will have to pay for the return shipping cost upfront and at your own expense in accordance with our returns instructions. Other than as set out herein, you will not incur any fees as a result of your request for reimbursement.
You will be notified if the returned products cannot be accepted. In this case, you may choose to have the products delivered to you at your expense. If you refuse the above delivery, we reserve the right to retain the products and the amount paid for your purchase of the products.
Refund Times and Procedures
After we have received the returned products and checked that the products meet all requirements, you will receive an email that the returned products have been accepted. Whatever the form of payment you used (Credit/Debit Card, PayPal), we will refund you all payments received from you for such cancelled purchase, including standard delivery costs, if any have been paid within:
(a) where we collect the products from you through our approved courier, fourteen (14) days from when we were informed of your decision to exercise your right to return the purchased products; or
(b) when you return the products yourself, fourteen (14) calendar days of the day we receive the returned products or, if earlier, proof of postage from you evidencing that you have sent the products back, within such time.
You may be liable for, and we may deduct from any refund due to you, any diminution to the value of the returned products caused by your handling of the products, save to the extent necessary to ascertain the characteristics, functions or nature of the products. Without prejudice to the above, and once we have checked that the return was carried out in compliance with the above conditions, the time period for refunding the amount you paid for purchasing the returned products depends on the payment type used:
purchase by Credit/Debit Card: refund time will depend on the Credit Card company’s policies. We would like to assure you, however, that the value date for the credit will coincide with the date of the original payment; therefore you will not suffer any interest loss.
payment by PayPal (where available): refunds will be credited to your PayPal account and will be visible immediately. Reimbursement time to the credit card associated with your PayPal account depends on the company that issued the card.